With its MacBook keyboards in the spotlight again thanks to a bruising column from Joanna Stern at The Wall Street Journal, Apple today acknowledged that a “small number” of its customers are still experiencing reliability issues and failing keys when using the company’s third-generation butterfly keyboard.
“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” an Apple spokesman told Stern in a statement. “The vast majority of Mac notebook customers are having a positive experience with the new keyboard.”
Casey Johnston at The Outline brought the questionable dependability of Apple’s redesigned laptop keyboards to widespread attention in 2017, combining…
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