A Twitter analysis by the Centers for Disease Control and Prevention has confirmed that people were terrified when they were alerted that a ballistic missile was hurtling toward Hawaii. But when they learned that the alert was actually a false alarm, they were livid.
It’s something that people watching social media would have already guessed, but this analysis could help emergency management agencies send better alerts in the future. (Step 1: Don’t send false alarms about nuclear missiles.) The communications disaster unfolded last January when a series of major mistakes sent a terrifying alert to the phones and televisions of Hawaii’s residents. It said a ballistic missile was on its way to the islands, and people needed to seek…
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