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Google launches Agent Assist for Chat in preview

by Derek McKinney | Posted on May 5, 2021

NEW YORK, NEW YORK - OCTOBER 20: Google's offices stand in downtown Manhattan on October 20, 2020 in New York City. Accusing the company of using anticompetitive tactics to illegally monopolize the online search and search advertising markets, the Justice Department and 11 states Tuesday filed an antitrust case against Google.

Google’s Agent Assist for Chat, which is now in preview, provides call center agents with recommendations to help customers address problems.Read More

via VentureBeat

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