Instacart is reversing its controversial pay policy after an angry response from delivery workers and customers said that the Silicon Valley company was stealing tips.
In recent days, both Instacart and DoorDash have come under fire after admitting to using customer tips to subsidize minimum payment guarantees to delivery workers. The drama started last November when Instacart put a new payment policy into effect that gave delivery workers a single, itemized “earning estimate,” and guaranteed them a $10 minimum payment for each batch they accepted.
But delivery workers soon noticed that some of their tips that customers added during checkout were being counted toward the $10 minimum. Delivery workers, also known as “shoppers,” began…
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