It’s been a big week for investigations here at The Interface. On Monday, we published my investigation into the mental health woes of content moderators for Google and YouTube who remove terrorist content from the web. And on Tuesday, Zoe published a follow-up investigation into the high-flying luggage company Away. There’s a lot in there: an OSHA complaint, failed heating and air conditioning systems, cockroaches and mice in stores, and the indelible phrase “these fumes got me zeeted high key.”
Both stories explore the lives of workers that don’t often make headlines: the entry-level workers and contractors who are essential to the day-to-day functioning of companies like Google and Away. Time and again, we see how these workers are…