Proto, the company WhatsApp has partnered with on its new Checkpoint Tipline service, has clarified that the service is “not a helpline” and is meant first and foremost as a research project. In an FAQ posted on its website, the company said “The Checkpoint tipline is primarily used to gather data for research, and is not a helpline that will be able to provide a response to every user.” A WhatsApp spokesperson later confirmed to Buzzfeed News that the announcement hadn’t meant to imply that every request would receive a response.
When the tip line was first announced on Tuesday, WhatsApp said that users would be able to share messages with it in order to have Proto verify their authenticity. It added that, “this combined effort by…
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